Frequently Asked Questions

Savi is the only app built to protect your whole family from spam and scams — across calls and texts, 24/7.

We combine smart voicemail, text protection, On-Call scam detection, and Scamwise — our free scam checker — into one app that goes beyond your phone's built-in protection.

Whether you're protecting your own inbox or looking out for an aging parent, Savi helps keep everyone safe by blocking and flagging scams before they can cause harm. Plus, we'll automatically clean up all your junk messages, too.

Savi protects you from scams across calls, texts, and voicemail. It has four core features:

• Savi Voicemail — Savi acts as your smarter, safer voicemail. When an unknown caller comes in, Savi takes a message, identifies who's real, and filters spam and scam attempts so you only see what's worth your attention.
• Text Protection — Automatically filters scam and spam texts to junk before you ever see them (iPhone only).
• Savi On-Call — Add Savi silently to any live call for a real-time read on whether something is a scam.
• Scamwise — Submit any suspicious message, image, or situation and get a clear verdict instantly. Free to use even without a subscription.

Scamwise is Savi's free scam-checking tool. Paste in any website, message, or phone number and get an answer instantly.

On the web: Visit scamwise.com — no account needed.

In the app: Create a free account and use Scamwise directly in the Savi app. Available on iOS and Android.

Scamwise is always free. No trial, no credit card required.

iPhone (iOS): Full protection — Savi Voicemail, Text Protection (SMS and iMessage), Savi On-Call, and Scamwise.

Android: Savi Voicemail, Savi On-Call, and Scamwise. Text Protection is not available on Android due to platform-level restrictions on third-party SMS filtering.

Scamwise: Visit scamwise.com to use Scamwise in any browser on desktop, mobile, or tablet. To use Scamwise as an app, you can download the Savi app on iPhone or Android.

The Savi app is not available on tablet or desktop at this time.

Savi works great for individuals as well as families. One subscription protects your phone with Savi Voicemail, Text Protection, Savi On-Call, and Scamwise — no family members required.

If you decide to add family members later, they're covered under the same subscription at no extra cost.

Savi works with most major US carriers, including AT&T, Verizon, T-Mobile, and more. If your carrier supports conditional call forwarding — and most do — Savi will work.

During setup, the app detects your carrier automatically and walks you through activation. Some prepaid or smaller carriers may not support call forwarding. If that's the case, the app will let you know, and Scamwise will still work without any carrier dependency.

Not sure about your carrier? Contact us (support@savisecurity.com) and we'll check for you.

Savi is currently available in the United States only. We're focused on getting the US experience right before expanding. If you're interested in international availability, let us know — it helps us prioritize what's next.

Guardian: The account owner. You manage the subscription, add family members, and see an overview of who is protected on your plan. You must be 18 or older.

Member: A protected family member — often a partner, parent, grandparent, or teen (13+). Members use Savi on their own phone and see their own inbox and protection status. They don't manage billing or other Members.

One subscription covers the Guardian and every Member. No extra charge per person.

1. Download Savi from the App Store or Google Play.
2. Create an account. You will become the account owner, which we call the Guardian.
3. Start your free trial (7 days on the monthly plan or 14 days on annual).
4. Follow the in-app setup to activate Savi Voicemail and Text Protection (iOS only). This takes about 5 minutes.
5. Optional: add family members by sharing your unique invite code. They'll be prompted to download the app and then enter the code to join your family account.‍

If someone sent you an invite code to join their family, follow these steps:

1. Download Savi from the App Store or Google Play.
2. Create an account and input your 5-digit family invite code when prompted.
3. Follow the in-app setup to activate Savi Voicemail and Text Protection (iOS only). This takes about 5 minutes.

If you'd like help getting set up, our support team is here to help — chat with us in the app or email support@savisecurity.com. We also offer human-guided onboarding for invited family members.

After you create your account, you'll be guided through activating Savi Voicemail. This involves setting up call forwarding so that Savi can act as your smarter, safer voicemail.

Once activated, unknown callers are routed to Savi Voicemail instead of your phone's regular voicemail. Savi listens to the message, transcribes it, and tells you whether it's a scam, spam, or legitimate and worth your time.

To set up Savi Voicemail, open the Savi app > Profile > Settings > Savi Voicemail. You'll be guided through setup from there.

It takes about 3 minutes. If you run into trouble, our support team can walk you through it.

After you create your account, Savi walks you through setting up Savi Text Protection if you're on iPhone.*

Once set up, your texts will be automatically filtered and organized into folders, so that you see the ones that matter, and junk gets sent to the spam folder (similar to your email inbox).

Setup takes about 2 minutes. If you run into trouble, our support team can walk you through it.

*Text Protection is only available on iPhone due to Google restrictions on Android.

In the Savi app, go to the Family tab and tap Add Member. Enter their name and phone number. They'll receive an SMS invite to download Savi and set up protection on their phone.

There's no limit on how many Members you can add, and no extra charge per person. Your subscription covers everyone.

No — Savi Voicemail replaces your carrier's built-in voicemail. When you set up Savi, your phone uses Call Forwarding to route unanswered calls to Savi's AI voicemail instead of your carrier's voicemail box. That means callers will hear Savi's voicemail greeting rather than the one you may have recorded through your carrier.

"Hi, this is Savi, [your name]'s assistant. May I ask who's calling and what this is about?"

Once a caller leaves a message, Savi transcribes it, classifies it (junk or legitimate), and delivers it to your Voicemail inbox in the Savi app — so you can quickly see what's worth your time.

You can. Savi Voicemail only handles calls that go unanswered — it doesn't block or silence anyone. Every call still rings your phone normally. If an unknown number calls and you want to pick up, just answer it. Savi only steps in when a call goes unanswered and the caller leaves a voicemail.

Behind the scenes, Savi uses your contacts to tell known callers from unknown ones. That distinction is only used to sort voicemails — known callers land in your Inbox, while spam and scam messages from unknown numbers are filed silently in the Junk tab.

If your phone is set to Silence Unknown Callers (an iPhone setting), that's separate from Savi. You can turn it off in Settings > Phone > Silence Unknown Callers so that all calls ring through. Savi Voicemail will still catch and analyze any calls you don't answer.

Savi's premium plan is $7.99/month, or $5.25/month billed yearly ($62.99/year — 34% savings). One subscription covers everyone in your family. No per-person fees.

Payment is handled through the App Store or Google Play. Cancel anytime. Scamwise, our free scam checker, is free to use without a subscription. Learn more on our pricing page.

Yes. You get a 14-day free trial on the annual plan or a 7-day free trial on the monthly plan. You won't be charged until the trial ends and you can cancel anytime during the trial at no cost.

You can cancel anytime through the platform where you subscribed. Deleting the app does not cancel your subscription.

If you subscribed via the App Store:

→ Open Settings on your iPhone

→ Tap your name

→ Subscriptions

→ Find Savi and tap Cancel Subscription

If you subscribed via Google Play:

→ Open the Google Play app

→ Tap your profile

→ Payments & Subscriptions

→ Subscriptions

→ Find Savi and tap Cancel

After cancellation, your protection stays active until the end of your current billing period.

Yes. We take security, privacy, and user trust seriously. With your permission, we collect only the minimum information needed to provide accurate detection and to improve our protection over time. For full details, see our Privacy Policy and Terms of Service.

Scammers use AI to make scams more convincing, more personalized, and harder to detect. Savi uses AI to fight against them.

Savi leverages AI to analyze messages for scam signals and patterns that go beyond the built-in features of your phone and flag threats before they can cause harm. We carefully vet our AI partners for security and privacy, and the providers we use are specifically prohibited from training their models on your information.

No. The Guardian never sees voicemail transcripts, audio, text messages, call logs, or contacts for any family member. They only know that the person has successfully joined the account and has protection set up.

Your calls and messages are private. This is a core part of how Savi is built.

Contact our support team at support@savisecurity.com or through the in-app chat. We'll process your request and confirm once your data has been removed.

Please note that account deletion is permanent and cannot be undone.

Check these first:

→ Open Savi and go to Profile

→ Savi Voicemail

→ Tap Test Savi Voicemail to check whether it's working

→ Tap Update Call Settings and follow the on-screen steps to make sure your phone settings are configured to let Savi act as your voicemail

→ Confirm the phone number listed on the Savi Voicemail screen is your current number

If you recently switched carriers or changed your phone number, you'll need to re-run setup. Go to Profile → Savi Voicemail → Set up Savi Voicemail and complete the carrier call to re-enable call forwarding on your new number or carrier.

If none of that helps, contact our support team via the in-app chat or at support@savisecurity.com.

The account owner, or "Guardian," will need to share their 5-digit invite code with you. After that, you'll need to download the Savi app and input the 5-digit code during onboarding. You'll see the family name on your Home dashboard once you've successfully joined (for example: Jane's family). Note: you cannot be part of two families on Savi.

In the app (signed-in customers): Open Savi and tap the chat icon. Our support team is available 24/7 and can answer most questions instantly. If that doesn't resolve your issue, you'll be connected to our team via email.

On the website (anyone): Use the contact form on our Contact page to send us a message. We respond within 48 hours on weekdays.

Need a walkthrough? We offer human-guided onboarding for new families — book a free 15-minute call and we'll handle the setup for you.

Check how your texts are organized in the Messages app. With Text Protection active, messages from unknown senders sort into three tabs: Transactions (bank codes, delivery alerts), Promotions (marketing, coupons), and Junk (scams and spam). If you see messages sorted into those tabs, it's working.

If everything is still in a single list, check two things: make sure Filter Unknown Senders is on in Settings > Apps > Messages (iOS 18+), and that Savi is selected as your Text Message Filter. You can also confirm in the Savi app under Profile > Settings > Text Protection.

A note on notifications: By default, filtered categories (Transactions, Promotions, and Junk) arrive silently. To get notifications for specific categories, go to Settings > Apps > Messages > Unknown Senders > Allow Notifications and toggle on the ones you want — for example, Transactions if you want bank alerts and delivery updates to ping you.

You can also save important senders as contacts — any sender in your Contacts is treated as a Known Sender and always notifies normally.

Text Protection filters SMS, MMS, and RCS messages — not iMessage. It only applies to senders not in your contacts and whom you haven't messaged. If you just set it up, it may take a few incoming messages before filtering becomes visible.

Text Protection is available on iPhone only. Android does not support third-party text filtering.

The Savi app has a built-in test. Open Profile > Settings > Savi Voicemail and tap Run a test call. Savi will call your line — don't answer it. If the test passes, your call forwarding is active and voicemails will route to Savi.

You can also test it yourself: call your phone from another number and let it ring to voicemail. Leave a short message, then open the Savi app. Within a minute or two, you should see the voicemail appear in your Voicemail inbox with a transcription and a classification (scam, spam, or legitimate).

If the voicemail doesn't show up, your call forwarding may need to be re-activated. Go to Profile > Settings > Savi Voicemail — it will walk you through the setup again. If you're still having trouble, our support team can help sort it out.